RETURNS & EXCHANGES

120-Day Online & In-store Returns For Full Price Items*

FREE RETURN IN-STORE 120-Day In-store Returns* We would love to help you in-store. Please bring the items you wish to return for a refund along with the paperwork you received with your parcel. If you cannot present the paperwork, please show a copy of the email to our store staff so they can make note of your order number details. Please note that refunds for items returned in store will be processed by our head office team (in-store staff are not authorised to refund any online purchases). Head office will process the return within 2 working days of your return. Refunds are processed back to the original payment method; times may vary depending on your bank. *Excludes Sale items FIND YOUR LOCAL STORE

RETURN BY POST 120-Day Online Returns* You can easily post your items back to us for an exchange or refund, please include a completed returns form to our returns centre and our customer service team will process your return/refund. Please note that sale items cannot be exchanged or refunded unless faulty. *Excludes sale items. Mailing Address: ATT: Rodney Clark Online Returns 31 Gilbert Park Drive, Knoxfield VIC 3180 Download our Returns & Exchanges Form: RETURNS FORM

RETURN CONDITIONS

We want to ensure you are 100% happy with your purchase, should you change your mind for any reason we will happilyrefund or exchange your online purchase (excluding sale items) providing the following conditions have been met:

·Item/s have been returned within 120 business days of receiving your online order. Please note this excludes sale items.

·The item/s are in original condition (unworn, unwashed) and not damaged,

·Original tags are attached.

·If you are posting the return, please ensure that the returns form is completed and enclosed with the items.

·If you are returning an item to one of our stores, please present the original paperwork that was sent with your parcel (alternatively show the store staff the email confirmation so they can note the order number).

RETURN TERMS

We want to ensure you are 100% happy with your purchase, should you change your mind for any reason we will happilyrefund or exchange your online purchase providing the following conditions have been met:

For faulty items please contact our customer service team on 1300 217 768 to arrange an exchange.

·Return postage costs will be reimbursed for faulty items only. A postage receipt must be supplied with your return to obtain a postage refund.

·Postage costs for change of mind are at the buyer’s expense and will not be re-imbursed.

·Refunds issued instore will be processed by our head office team and may take up to 48 hours to process, your refund is processed via the original form of payment.

·Any amount refunded will be the effective price paid when purchasing the garment, excluding shipping. If items are purchased using a promotional discount (example: Spend and Save) we will adjust your refund amount accordingly.

*Please note that there are no refunds or exchanges on sale items

RETURNS POLICY (IN STORE PURCHASES)

We will gladly offer you an exchange or credit note for change of mind on your purchase upon presentation of your receipt.

Please note that no refunds will be provided for purchases based on personal preferences and style choices. We encourage you to carefully consider your choices before making a purchase.

We recommend trying on items and seeking assistance from our knowledgeable staff, to ensure you make an informed decision on your purchase.

Faulty merchandise can be returned for an exchange, credit note or refund.

Note styles purchased online can be returned in-store, however refunds for these items will be processed through our head office.